At EKKE, we aim to ensure that your orders are delivered quickly, safely, and transparently. This Shipping & Delivery Policy explains how deliveries are handled on our Platform.

Delivery Timelines

Estimated delivery timelines are displayed at checkout and in your order confirmation.

Actual timelines may vary depending on the Seller’s location, product availability, logistics partner, and your delivery pincode.

Multiple products in one order may be shipped separately.

Logistics & Charges

Deliveries are handled by independent Goods Transport Agencies (GTAs) engaged by EKKE.

GT Charges (delivery fees) are collected by EKKE on behalf of the GTA and shown transparently at checkout.

The GTA issues a Consignment Note that governs carriage in addition to this Policy.

Delivery charges may vary by product value, weight, distance, and location.

Risk & Title Transfer

Where EKKE is the Seller of Record: (a) Title in the product passes to you upon dispatch; and (b) Risk transfers on successful delivery confirmation by the logistics partner.

Where Third-Party Sellers are involved: Title and risk transfer as per the Seller’s terms, communicated on the product page.

Open Box Delivery

Open Box Delivery is available only in select pincodes and categories.

For Cash on Delivery (COD), full payment must be made before opening the package.

At the time of delivery, the delivery partner will open the package in your presence.

If the item is missing, damaged, or different from what you ordered, please refuse acceptance immediately: (a) COD orders: refund will be provided on the spot by the delivery partner; and (b) Prepaid orders: refund will be credited to your original payment method.

Delivery Claims

Any claim of non-receipt or non-delivery must be raised within 5 days of the delivery date shown on EKKE.

After this period, the order will be treated as delivered and complete, and no refund or claim will be accepted.

Failed Deliveries

Delivery may fail due to: (a) incorrect or incomplete address; (b) repeated unavailability of the customer; and (c) refusal to accept delivery.

In such cases: (a) the order may be cancelled; and (b) logistics costs may be deducted from any refund (if applicable).

Restricted or Unserviceable Locations

Delivery may not be available in certain remote or restricted locations.

You will be notified at checkout if your pin code is not serviceable.

Delays and Force Majeure

EKKE and its logistics partners are not liable for delays caused by natural events, strikes, lockdowns, traffic restrictions, or other circumstances beyond reasonable control.

Order Tracking & Notifications

Customers can track orders in real time through the EKKE app or website. Email, SMS, or app notifications will be sent at major stages: order confirmation, dispatch, out-for-delivery, and delivery completion.

Partial Shipments & Multiple Sellers

Where an order includes items from different sellers or warehouses, products may be shipped separately. Shipping charges (if any) will be applied and displayed transparently at checkout.

Customer Responsibilities

You are responsible for:

• Providing accurate and complete delivery details at checkout;
• Being available to accept delivery within the estimated window;
• Inspecting the package at delivery and reporting any issues immediately.

Serviceability – India Only

EKKE currently delivers products only within India. Orders placed for delivery outside India will not be accepted.

Damaged or Tampered Packages

If the package appears damaged, tampered with, or open at the time of delivery, you should refuse acceptance and notify EKKE immediately through the Help Centre. Refunds or replacements will be processed as per the Returns & Refunds Policy.

Special Handling Items

Certain oversized, heavy, or restricted items may have additional delivery requirements, timelines, or charges. These will be clearly mentioned on the product page before checkout.

Relationship with Other Policies

This Policy should be read with EKKE’s Terms of Use, Privacy Policy, and Returns & Refunds Policy.